At HealthLab Peptides, we are committed to providing high-quality research compounds with strict handling and storage standards. Due to the sensitive nature of research peptides, all sales are considered final.
No Return Policy
All products sold are non-returnable and non-refundable.
Because research peptides are:
- Temperature-sensitive
- Susceptible to contamination
- Intended strictly for controlled laboratory use
we cannot accept returns once an order has been shipped and delivered. This policy ensures the integrity and quality of all products distributed.
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
you must contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- Description of the problem
Once reviewed, we may offer a replacement at our discretion.
Shipping Issues
We are not responsible for:
- Incorrect shipping addresses provided at checkout
- Packages lost or delayed by carriers
- Improper storage after delivery
Please ensure all shipping information is accurate before completing your purchase.
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
If you need to request a cancellation, contact us immediately after placing your order. We will attempt to accommodate requests only if the order has not yet been fulfilled.
Quality Assurance
All products are:
- Manufactured and handled for research purposes only
- Subject to strict quality control procedures
- Packaged to maintain integrity during transit
Due to these standards, we cannot reintroduce returned products into inventory under any circumstances.
Contact
For any issues regarding your order, please contact our support team promptly with full details so we can assist you as quickly as possible.
RUO Disclaimer:
Research Use Only (RUO). Not for human or veterinary use. HealthLab Peptides products are intended strictly for laboratory research purposes.